Refund Policy

Returns

You have 14 days to return or exchange all items from the date of purchase. Unfortunately, we can’t offer a refund or exchange after 14 days.

FR head gear, face mask, and certain Items cannot be exchanged or refunded due to practicing proper safety policies and procedures. Certain items will be charged a restock fee.

Please email or call customer service if you have a return in question or you are not sure. All sales are final on all Safety Glasses including; Heat Wave Visual and all Heat Wave Visual accessories. However, if safety glasses arrived to you in a plastic sealed bag, not opened please contact customer service and we can determine if that item is able to be exchanged or refunded.

To be eligible for a return, all items must be new, unused and in the same condition that you received your package. All items must be in their original packaging. 

Online orders have 14 days to be returned or exchanged, please contact customer service right away to start your refund or exchange. Customers are responsible for purchasing a return shipping label, unless it is a manufacturers issue. If you decide that your item or items did not work out, please contact customer service and next take your item or items to a carrier of your choice (UPS, FEDEX or USPS). We advise you to use the same packaging your order was received in. We advise you to use a shipping method with a tracking number and purchase shipping insurance. It is best to track your package, this method will assure that your returned package has arrived to our warehouse.

Refunds are usually issued back the same day your return arrives, that is if all items are returned in the same new condition as was received.   

Several items are exempt from being returned such as; promotional free items, contact items such as safety glasses, FR head gear and perishable items. Most of our Inventory will qualify for exchange or refund. Customer service can assist with all returns and or exchanges over the phone or online by emailing customerservice@jyproductsllc.com or calling 281-799-7342 during regular business hours. 

To complete your return, we require a receipt or proof of purchase. For online orders please include a receipt or a copy of your receipt in your returning package. 

Please do not return your purchase back to the manufacturer, or before contacting our customer service team. Please contact our team to start your return.  

All items must still be in good condition and not have obvious signs of use, items must also appear as if it has not been opened. 

 

Refunds (if applicable)

Once your return is received and inspected, we may reach out to you and notify you of the approval or rejection which would be TBD.

If you are approved you will receive an email updating you that your refund has been processed, and a credit will automatically be applied to your credit card or original method of payment. 

There are certain situations where only partial refunds are granted (if applicable). Please contact customer service with any questions or concerns.

Refunds will not be issued and will be considered a TBD situation if any items are not in its original condition, is damaged or missing parts for reasons not due to our error. Including all items that are returned more than 14 days after delivery.  

 

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted, this process depends on your bank.

Next contact your bank to ask where is my refund. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us by email or phone customerservice@jyproductsllc.com or 281-799-7342.

Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)
We will replace items if they are defective or damaged due to a manufacture issue. If you need to exchange it for the same item, send us an email at customerservice@jyproductsllc.com and one of our customer service representatives will contact you in a timely manner.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Shipping
To return your items, please contact JY Products through email or phone at the following email address: customerservice@jyproductsllc.com or call 281-799-7342.

The customer will be responsible for purchasing their own return shipping label for all returning items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on the city and state your package is being shipped and delivered, the time it may take for your exchanged product to reach you may vary.

If you are shipping back any item's, we suggest that you use a shipping method with a tracking number and purchase shipping insurance. We can’t guarantee that we will receive your returned item.

 

Regular Shipping 

When choosing your preferred shipping services please allow at least 1-2 business days of shipping and handling wait time for us to ship your items. Once all items are shipped the postal service is now responsible for your package.

You can refer to the tracking number that was sent to your email once your order was placed.

UPS Packages and USPS Priority Mail Packages (United States Post Office) will ONLY ship during their scheduled BUSINESS days and hours. Please refer to the carriers current shipping time frames for any delays like Weather delays, Holidays and also take a look at their policies and procedures page on their website. 

UPS will NOT deliver on Saturday and Sunday. Example; If you order your items and choose UPS as your preferred shipping method Friday after 3pm CST or Saturday your package will not reach you until UPS is up and running during their normal business days and hours. You can always reach out to UPS or USPS customer service with any questions or concerns.